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The Best Tippers In The World!
The of Hospitality Management conducted a study on the behaviour of customers in a restaurant from 1189 servers in 49 states. The study looked at whether servers" had developed perceptions of their customers" tipping habits. Interestingly the servers were found to believe that regular customers and males are the best tippers.
The
worst
tippers
are
seemed
to
be
the
teenagers
and
foreign
customers.
However
the
tipping
habits
have
nothing
to
do
with
the
ethnicity
of
the
customer.
Even
then
certain
demographic
characteristics
of
the
female
customer
were
related
to
the
amount
tipped.
When servers have expectations regarding the tipping habits of their customers, these expectations are likely to influence server behavior and do so in a manner that leads customers to tip accordingly. From a managerial perspective, restaurateurs might benefit by attending to how these server beliefs are formed and what implications they might have for the very human process of service delivery. A wide variety of servers from many service encounters offered a glimpse into more widespread beliefs that servers hold.
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